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we made a boo boo. we suck at math. veree sorry, KoGi google voucher peoples! –__–;;

On the upside, this only affects the 13 of y’all who redeemed your vouchers March 31st and April 3rd.  It’s basically like y’all paid $4 for $4 worth of food — which seems fair on the surface, but kind of a hassle if you went through the trouble in paying for a coupon that gave you 0% discount.

(( H U G ))

Very sorry, March 31st and April 3rd peoples!

I’m going to see if I can figure out if there’s a way you 13 peoples can just show the voucher from 4/3 or 3/31 and have us credit you $4.

This is our first time ever doing an offer like this and I think we were just reminded in a big way why these kinds of offers just aren’t good for us or good for the peoples.  We definitely will do our homework, correct our math and get all of our ducks in a row before even thinking about attempting something of this magnitude ever again.  Ever.

It’s one of those cases where someone suggested this “great idea!” and it seemed simple enough, but it turned out to be a lot more complicated and unintentionally joy-killing than we had originally anticipated.  AGAIN, OUR APOLOGIES!  Please note that upon realizing our mistake, we felt like total @ssholes and dipsh*ts.  VERY SORRY!  ::waves hands::

And next time we’ll double check and consult with a few calculators.  ::sheepish grin:: Lord knows they’re way more effective than a couple of Asians who are abnormally bad at math.

IN THE MEANTIME, for those using the Google offers currently, here is the break down of how it works:

How to Redeem your Google Voucher
1. Have a valid voucher printed or visible on your phone.
2. To redeem, you can order anything on the Kogi menu excluding desserts or
combos.
3. Show the manager your voucher, place your order and $8 will be subtracted
from your subtotal. Tax is not included.
4. Only one voucher can be redeemed per order, per customer. You cannot
combine vouchers.
5. No cash back. Value of voucher must be redeemed in one visit.

FAQ
Q: How do I redeem my Google Offers voucher?
1. Have a valid voucher printed or visible on your phone.
2. To redeem, you can order anything on the Kogi menu excluding desserts or
combos.
3. Show the manager your voucher, place your order and $8 will be subtracted
from your subtotal. Tax is not included.
4. Only one voucher can be redeemed per order, per customer. You cannot
combine vouchers.
5. No cash back. Value of voucher must be redeemed in one visit.

Q: I don’t want to redeem my voucher. How do I get a refund?
A: Kogi cannot process the refund. Please visit the Google Offers Help Center
online at http://www.google.com/support/offers or contact their Support Team
at (855) 663-3377.

Q: I purchased more than 1 voucher, can I apply more than 1 voucher to my
order? What if I’m ordering a lot of food?
A: Only one voucher can be redeemed per order, per customer no matter how
much you spend. So if you’re spending $50 or $500, you will get $8 off the
subtotal when redeeming a valid voucher.

Q: What about tax?
A: Tax and tip are not included. This voucher cannot be applied toward taxes,
tips, or outstanding balances owed. Tax will be charged at check out.

Q: What about desserts and combos?
A: To redeem the voucher, you can order anything on the Kogi menu excluding
desserts or combos.

Q: Can I use the voucher at the Alibi Room or Chego?
A: No you cannot redeem the voucher at the Alibi Room or Chego. The voucher
is only valid at a Kogi truck.

Q: When does my voucher expire?
A: The voucher is valid from now through March 30, 2013. You can redeem the

voucher at any publically posted Kogi truck location. You cannot redeem the
voucher at the Alibi Room, any other outlet or any special event.

Q: Where is the voucher not valid?
A: The Google Offers Kogi Voucher is available only for posted public locations
which can be found at www.kogibbq.com and through our Twitter feed. The
Google Offers Kogi Voucher cannot redeemed at any Kogi special event,
including but not limited to the Transmission LA: AV Club at The Geffen
Contemporary at MOCA Los Angeles, Coachella Music Festival, any festival, any
private catering event or any other event where prices are different from Kogi’s
regularly advertised prices. For any questions regarding special events and
where the voucher can be redeemed, please call our Info Line at (323) 315-0256
or email us at info@kogibbq.com.

Q: It’s after March 30, 2013, what can I do with my voucher?
A: After redemption period, all vouchers may be refundable or redeemable
for paid amount. Please visit the Google Offers Help Center online at http://
www.google.com/support/offers or contact their Support Team at (855) 663-
3377.

Q: Can I use one voucher for more than one visit?
A: Promotional value must be redeemed in one (1) visit. No cash back for partial
redemption of promotional value.

Again, very, very sorry, and I hope I can promise you that THIS WILL NEVER HAPPEN AGAIN.

MUCH love and tacos,
Aliiiiiiiiiice

0 Responses to we made a boo boo. we suck at math. veree sorry, KoGi google voucher peoples! –__–;;

  1. gaiam says:

    Having read this I thought it was very enlightening. I appreciate you taking the time and energy to put this article together. I once again find myself spending a significant amount of time both reading and posting comments. But so what, it was still worth it!

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